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FAQ
The questions we hear most often. Tap one to open it.
Are the games preloaded?
Yes. Retvo One comes with 400 retro games built in. Retvo Ultimate comes with more than 20,000 classic games built in. Switch it on and start playing.
Do I need WiFi?
No. The games live on the device, so there is no WiFi, no account and no download to set up.
Can I save my progress?
Yes, most games save your progress right on the device. Each game has its own save option in its menu, so check there to see how it works.
How long does the battery last?
Retvo One runs for up to 8 hours on a charge and charges over Micro USB. Retvo Ultimate has a built in battery good for hours of play and charges over USB C.
Which should I get, One or Ultimate?
Get Retvo One if you want a pocket sized handheld with 400 great games. Get Retvo Ultimate if you want 20,000 plus games, a bright 3.5 inch IPS screen, two hall effect analog sticks and 128GB of storage. Compare Retvo One or Retvo Ultimate.
How long does shipping take?
Shipping is free on every US order. We ship within 1 to 2 business days, and most orders arrive within 7 to 12 business days. Read the shipping policy.
What is your returns policy?
Not loving it, or having an issue? Send your Retvo back within 30 days of receiving it and we refund the product price, no questions asked. If it arrives faulty, damaged or wrong, we cover everything. Read returns and refunds.
What does the warranty cover?
Every Retvo has a 1 year warranty from delivery. It covers faults in the screen, buttons, sticks, charging, battery and memory card. Read the warranty.
Still have a question? Contact us and we will reply within 24 hours.